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FAQ'S
Our most asked questions!
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Frequently asked questions
Unfortunately, as I do not have any staff or use a delivery service, I am unable to deliver for single tiered cakes or cupcakes.
However, large two-tiered cakes do require delivery and something we will be able to provide.
Brides and grooms to be, do not panic, all wedding cakes will also have delivery available.
No,
All my cakes are thoughtfully designed for each client and their event. Inspiration photos are a great tool to help me visualize your idea, but I cannot copy another baker's work. I will however use some important ideas from inspirations photos and re-design them for your cake.
When filling in the form, please note all the important details you would like the cake to have.
Yes,
However your deposit is non-refundable. If the customer wants to cancel the order, the customer must advise in writing to cakecrumbz@outlook.com and do so at least 10 days prior to the pick up or delivery date.
Paying a deposit OR paying your order in full means that you accept all terms and conditions
Your non-refundable booking fee covers the following:
- Securing your date - and turning away other business on your date
-Time spent on administration tasks such as quoting, email responses, phone calls, invoicing and billing, bookkeeping/ accounting costs etc.
Please note, If items for your order have been purchased prior to your cancellation request, then this will be factored into your refund. final cost.
Alternatively, we do recommend a store credit.

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